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CSR

Corporate social responsibility

We’re committed to helping address key societal issues such as global warming by structurally embedding CSR in everything we do.

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Our strategy

Our Corporate Social Responsibility (CSR) strategy is based on three pillars - Green, Education, Communities– and we do it with commitment and passion. We also encourage our suppliers and subcontractors to do their part in applying CSR standards in their own activities.

Green: beating the targets

At a critical time when countries and companies are making commitments to cutting greenhouse gas emissions, Proximus is meeting and surpassing its own. This year we hit our own target of cutting COemissions 70% by 2020 - five years sooner than planned. 

That’ s one of the reasons we received, for the third year in a row, the CDP Climate Leadership Award for our efforts to fight climate change. This makes us one of the seven best-performing telecom companies in the world and the only Belgian company receiving this award in 2015.

How did we do it? How do we go further?

Our fleet of vehicles is 20% cleaner than the Belgian average. As a company with 14,000 employees it also has considerable impact when they choose green mobility plans, favoring public transport. We’ ll continue to encourage this and we’ ll also make our fleet even more energy-efficient.

We reduced energy consumption for the seventh consecutive year thanks to efficiency projects in our data centers, networks, office buildings and transport.

New commitments  

Our next objective is to reduce carbon emissions 30% by 2025 and to become carbon-neutral as of 2016 by compensating the carbon emissions we cannot reduce.

Ahead of the COP21 Climate Conference in Paris in December 2015, Proximus also signed three public commitments of the “Road to Paris” campaign:

  • • Set a science-based emissions reduction goalpost:
    a greenhouse gas reduction target aimed at keeping
    the average global temperature below 2°C.
  • • Secure 100% of our electricity from renewable sources.
  • • Report climate change information in mainstream financial reports to encourage greener investment.

Recycling old phones

We also actively encourage our customers to reduce their impact on the environment, more specifically by helping them recycle their old phones. In 2015, together with our partner GoodPlanet, we educated more than 130,000 kids in more than 520 schools who together recycled more than 72,000 phones.

Digitalent

With the first Digitalent pilot project in Antwerp, the Proximus Foundation offered young jobseekers age 18 to 25 eight-week workshops that bridge their traditional schooling with vocational training offered by the regional employment offices. Six months after the pilot project, five participants found a job, five participants continued with other training, and two were still in the orientation phase.

Education & Skill-building

The Proximus Foundation’s mission, supporting young jobseekers by means of new technologies, aims to give youth a better shot at their dreams. One of its initiatives is the Digitalent project which helps fill the skills gap in our economy with concrete, workshop-based training.

Like the name implies, the project catapults young talent digitally. This year the Proximus Foundation launched the first pilot of its Digitalent project in Antwerp, targeting young jobseekers age 18 to 25, no skills necessary. It bridges their traditional schooling - which they often leave without a diploma - with vocational training offered by the regional employment offices.

Digitalent offers a different dynamic to that found in a normal school environment: eight-week workshops which are mainly practical, in which theory is immediately applied in concrete mini-projects. In addition to the workshops, they develop their talents and entrepreneurial spirit one day per week with the NGO YouthStart. With a regional employment office, they learn presentation techniques, how to write a CV and motivation letter.

This knowledge in itself might not yet be enough to secure a job. But it will enable them to opt for vocational training through the regional employment office or go back to school if they discover a passion for new technologies.

The project ends by presenting the participants' achievements, awarding certificates and setting up regular meetings with employment offices to help in job placement or further training. Meanwhile, the Proximus Foundation tracks the participants' progress for 18 months.

The first Digitalent project this year was a success, with the young people developing innovative projects, learning to work in teams and developing digital skills. Six months after the pilot project, five participants found a job, five participants continued with other training, and two were still in the orientation phase.

Based on these positive results, the Proximus Foundation widened the project to Liège, Brussels and again in Antwerp in the latter part of 2015. In 2016 we plan to train at least 100 more young jobseekers with 9 workshops across Belgium.

Bednet & Take Off

Proximus partners with Bednet and Take Off to keep children coping with long-term diseases or recovering from serious injuries connected with their classmates and to keep up their scholastic activity, preventing them from dropping out. More than 450 children participated in the schoolyear 2014-2015 and we're aiming to increase the number of Bednet projects to 600 by June 2016.

Communities

Proximus aims to help improve the lives of children coping with long-term diseases or recovering from serious injuries that keep them out of primary or secondary schools for an extended period. We do this by working with the organizations Bednet and Take Off. These initiatives answer to two of our strategic pillars: communities and education.

The aim is to break the solitude of the children by connecting them with their classmates and to keep up their scholastic activity, preventing them from dropping out. Bednet and Take Off do this by equipping them with a laptop and webcam at home or in the hospital, and by installing a camera with screen in the classroom. Proximus takes care of the broadband connections between the two so they can connect.

Thanks to Bednet, more than 1,400 sick children from over 800 Brussels and Flemish schools were connected. Nine out of 10 children using Bednet proceed with their friends to the next grade. During the 2014-2015 school year we helped more than 389 children.

With Take Off we've helped more than 400 children from 221 schools and 14 hospitals since 2006. During the 2014-2015 school year more than 67 children participated in the program.

In September 2015, Synchronous Online Learning has become a civil right in Flanders. For that reason, our commitment to Bednet projects will increase to 600 children by June 2016.

The full CSR Report